Privacy Policy

1. Introduction

Welcome to Handy Bro ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Business information (company name, address, license numbers)
• Account credentials (username, password)
• Subscription payment information: Handy Bro subscriptions are billed by the Apple App Store (iOS) and Google Play (Android). Subscription payment details are handled directly by these app stores; Handy Bro does not receive or store them.
• Client payment information: When a contractor enables online client payments, customer payments are processed by Stripe via Stripe Connect Express. Handy Bro does not see or store full card numbers or bank account details.
• Client information you enter into the app

Project Data

When using our estimation features, we collect:

• Project descriptions and specifications
• Photos and images you upload
• Cost estimates and proposals you create
• Client feedback and responses

Automatically Collected Information

• Device information (device type, operating system)
• Usage data (features used, time spent in app)
• Log data (IP address, browser type, access times)
• Location data (with your permission)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Generate AI-powered cost estimates
• Create and send proposals to your clients
• Process payments and transactions
• Send notifications about proposal responses
• Improve and personalize your experience
• Communicate with you about updates and support
• Analyze usage patterns to improve our services
• Detect and prevent fraud or abuse

4. Email Communications

By creating an account, you consent to receive email communications from Handy Bro, including but not limited to:

• Transactional emails (account verification, password resets, payment receipts)
• Service updates and feature announcements
• Tips, guides, and educational content related to your trade
• Promotional offers and special deals
• Surveys and feedback requests

You may opt out of non-essential (marketing and promotional) emails at any time by clicking the "Unsubscribe" link in any email or by contacting us at contact@handybro.app. Please note that even if you opt out of marketing emails, we may still send you transactional emails related to your account and use of the Service.

These email communications are separate from SMS messages. Opting in to booking and project-related text messages does not authorize marketing or promotional emails or marketing SMS, and opting in to email does not authorize SMS messages.

5. SMS Messaging and Consent

Handy Bro provides transactional SMS notifications on behalf of contractors who use the Handy Bro platform. When a customer submits a public booking request, we may collect the customer's mobile phone number. If the customer chooses to opt in, we also collect SMS opt-in status and consent records, including the date and method of consent.

We use this information to send transactional text messages about bookings, scheduling, estimates, proposals, invoices, projects, customer service, and similar service-related communications. A message may include the contractor's business name and a secure handybro.app link where the customer can view and reply to the message.

Message frequency varies. Message and data rates may apply. You may reply STOP to opt out or HELP for help. For support, contact contact@handybro.app.

SMS consent is optional. It is not selected by default, and it is not required to submit a booking request. SMS consent is not used to authorize unrelated marketing or promotional messages. Promotional or marketing communications, if any, require separate consent where required by law and are not covered by this booking and project SMS opt-in.

We do not sell, rent, share, transfer, or provide mobile phone numbers, SMS opt-in data, or SMS consent information to third parties or affiliates for their marketing or promotional purposes.

Mobile information may be processed by service providers acting on our behalf only as necessary to provide and deliver the messaging service. These service providers are not permitted to use SMS opt-in data or consent information for their own marketing or promotional purposes.

SMS opt-in consent is specific to the messaging program for which the customer provided consent and is not transferred to another business or used to authorize unrelated marketing communications.

6. AI and Data Processing

Handy Bro uses artificial intelligence to analyze project descriptions and generate cost estimates. When you use our AI features:

• Your project data is processed by our AI systems to generate estimates
• We may use aggregated, anonymized data to improve our AI models
• Your specific project details are not shared with other users
• AI-generated estimates are suggestions and should be verified by professionals

7. Information Sharing

We may share your information in the circumstances below, subject to the SMS and Mobile Information Exclusion in this section:

• Your Clients: Proposal and invoice information you choose to send
• Apple App Store / Google Play: Handy Bro subscriptions are billed by Apple (iOS) and Google (Android). Subscription payment details are handled directly by these app stores under their respective privacy policies.
• Stripe: Online client payments through Stripe Connect Express. When a contractor enables online payments, onboarding information required to verify the connected account (legal name, address, date of birth, bank account, and tax identifiers such as SSN or EIN) is collected and processed directly by Stripe under Stripe's Privacy Policy.
• Other Service Providers: Third parties that help us operate our services, such as hosting, analytics, and email. These providers may process information only as needed to perform services for Handy Bro.
• SMS Service Providers: Providers such as Twilio that deliver text messages. They may process mobile phone numbers and related messaging data solely as necessary to provide and deliver the messaging service on Handy Bro's behalf. They are not permitted to use SMS opt-in data or consent information for their own marketing or promotional purposes.
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

SMS AND MOBILE INFORMATION EXCLUSION: Notwithstanding anything else in this Privacy Policy, mobile phone numbers, text messaging originator opt-in data, and SMS consent information will not be sold, rented, transferred, shared, or provided to third parties or affiliates for their marketing or promotional purposes. This exclusion applies to the disclosures in this section, including disclosures to service providers, partners, affiliates, and in connection with a business transfer. A business transfer does not authorize the recipient to use mobile phone numbers, SMS opt-in data, or SMS consent information for marketing or promotional purposes, and SMS consent is not transferred to another business to authorize unrelated marketing communications.

Service providers that help Handy Bro deliver SMS messages may process mobile information solely as necessary to provide messaging services on Handy Bro's behalf. They are not permitted to use this information for their own marketing or promotional purposes.

We do not sell your personal information to third parties.

8. App Subscriptions

Handy Bro subscriptions are sold and billed exclusively through the mobile app stores:

• iOS: Apple App Store via Apple In-App Purchase.
• Android: Google Play Billing.

Your subscription payment method, billing address, and purchase history for Handy Bro subscriptions are handled by Apple or Google under their own privacy policies and terms. Handy Bro does not receive or store your subscription card or payment details — we only receive a subscription status indicator (active / trial / cancelled) used to unlock paid features.

9. Online Client Payments via Stripe Connect

Separately from app subscriptions, Handy Bro lets contractors accept online card payments from their own clients on the public proposal and invoice pages. This feature is powered by Stripe Connect Express. The contractor is the merchant of record for those payments; Handy Bro acts only as a payment facilitator.

What information Stripe collects

When a contractor enables online payments, Stripe collects onboarding information directly from the contractor in order to verify the connected account, satisfy KYC / Know-Your- Customer requirements, and enable payouts:

• Legal name and date of birth
• Business name, address, and phone number
• Tax identifier (SSN, EIN, or equivalent)
• Bank account information for payouts
• Identity verification documents requested by Stripe

This information is collected and stored by Stripe — not by Handy Bro. Handy Bro only stores a reference to the resulting Stripe connected-account ID and the high-level account status (e.g., onboarding complete, payouts enabled).

How customer payments are processed

• Customer card details are captured directly by Stripe Elements in the customer's browser and never pass through Handy Bro servers. Stripe is a PCI-DSS Level 1 certified processor.
• Payments are routed as Stripe destination charges on-behalf-of the contractor's connected account; funds settle to the contractor's Stripe balance and are paid out to the contractor's bank account by Stripe.
• Handy Bro stores a payment record per transaction containing the Stripe payment intent / charge IDs, amount in cents, currency, status, and refund total — used to display payment history in the app and reconcile invoice balances. We never store full card numbers, CVCs, or bank account numbers.
• Handy Bro emails the customer a payment receipt after a successful payment.
• Refunds and disputes are managed by the contractor in their Stripe dashboard; Handy Bro syncs the resulting state via Stripe webhooks.

Use of Stripe is also governed by Stripe's Privacy Policy, the Stripe Services Agreement, and the Stripe Connected Account Agreement.

10. Data Security

We implement appropriate technical and organizational security measures to protect your data, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and employee training

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

11. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time. Some information may be retained for legal or legitimate business purposes.

To delete your account, follow the steps on our Delete Account page.

12. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Export your data in a portable format
• Opt out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us at contact@handybro.app.

13. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

14. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.